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Support ticket trend report
Analyze a ticket export to find top drivers, trends and fixes that would reduce volume.
GeminiCustomer supportRuleStack original
Written for Gemini 4 Argon · Updated 2026-10-16
Note: Review and test before use. Provided as is, without warranty. See Terms.
Prompt
DownloadAttached is a ticket export ([fields]). Report: top 10 contact reasons with counts and trend vs. last period, average resolution time by reason, sentiment, product issues causing tickets, and 5 changes (docs, product, process) that would cut volume most, with estimated impact.Replace everything in [square brackets] with your own details.
Settings & parameters
- Gemini in Sheets or with file upload
Variations
- Weekly digest for the product team.
Tips
- Strip customer PII before analysis.