Home › Prompts › Claude › Support macro library from FAQs

Support macro library from FAQs

Empathetic, accurate support macros for common issues, with variables and escalation notes.

ClaudeCustomer supportRuleStack original

Written for Claude Sonnet 5.5 · Updated 2026-10-16

Note: Review and test before use. Provided as is, without warranty. See Terms.

From our help docs and common tickets, write support macros. <docs>[paste]</docs> <top_issues>[list]</top_issues>. For each issue: macro title, response (warm, ≤120 words, steps numbered), variables like {{first_name}}, when to escalate, and internal notes. Never promise refunds or timelines not in the docs.

Replace everything in [square brackets] with your own details.

Settings & parameters

• claude-sonnet-5-5

Variations

• Translations for [languages].

Tips

• Review macros quarterly against product changes.